Contact Dark Matter Support

Secure communication channels for marketplace assistance, account recovery, and technical support

🛡️ Secure Communications

All messages are end-to-end encrypted using PGP. For maximum security when discussing sensitive topics, consider pre-encrypting your message with our PGP key before sending.

📝

Support Ticket

General inquiries and standard support requests

Response time: 24-48 hours

🔐

Account Security

Account recovery and security issues

Response time: 12-24 hours

💰

Transaction Support

Urgent payment and transaction issues

Response time: 2-12 hours

General Support
PGP Encrypted Message
Consider using a secure email provider for privacy
Standard Priority
24-48 hour response
Urgent Priority
2-12 hour response

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Response times may be longer during periods of high activity

📋 Contact Guidelines

To help us resolve your inquiry as quickly as possible:

  • Be specific about the issue you're experiencing
  • Include relevant details like transaction IDs, order numbers, or error messages
  • Avoid sharing sensitive information like passwords or private keys
  • Use PGP encryption for sensitive communications
  • Check your email regularly for support responses

Additional Support Resources

  • Comprehensive FAQ - Find answers to common questions about marketplace features and operations
  • User Guide - Step-by-step instructions for all marketplace functionality
  • Verified Links - Access Dark Matter Market using our official verified onion URLs
  • PGP Guide - Learn how to use PGP encryption for secure communications
  • Multisig Tutorial - Understand how escrow protection works

Need immediate help? If you have a critical issue requiring urgent assistance (such as locked funds or security concerns), select the "Urgent Priority" option when submitting your message for expedited handling.